This document presents the Terms and Conditions (T&C) that form a legal and binding agreement between Stil Salon in Mosman Park WA and you, our client.
The current T&C are available on our website (www.stilsalon.au/tc.html) or in our Salon. If you have any questions concerning these please contact us before you make your booking, and we will be glad to discuss them with you.
Defined Terms
In this document the following words are given a precise meaning wherever they appear:
I. Services
List of Services Our menu of standard services is listed on our website. We may at our discretion provide a service other than the listed services.
Selecting a service You are fully responsible for choosing from the services we provide the one that is best for you. We are happy to discuss options with you prior to your booking. If you are unsure this can be discussed with us in the consultation at the start of your appointment, but please allow sufficient time depending on which service you may select.
Declining to provide service We may decline to offer a service if (a) the service is not one we are equipped to carry out; (b) we consider that the service will lead to a unsatisfactory outcome, or (c) it is unsafe to provide to service to you (see following). Whenever we decline a service, we will explain the reason to you and discuss alternatives with you.
Existing physical conditions You must disclose to us any medical conditions and allergies that you believe may impact on the safety or effectiveness of the service we provide to you. Based on the information you provide to us we may decide to decline the service or modify it, unless you have a written opinion/skin test from your G.P. or dermatologist that, in their professional opinion, the service you will receive from us will not exasperate your existing condition.
Durations Each of our services is listed with a duration. This is the amount of time it takes on average to complete the service. This may be more or less than the duration we give on our pricing page, that is indicative times only. We explain to you that your service will be completed at a specific time on the assumption that you arrive for the appointment on time. We recommend that you allow some contingency to your day's schedule following your appointment. Hastening the service to accommodate time constraints may lead to a less-than-perfect result.
II. Pricing
Price list The current prices of our services are listed on our website. We may offer a discount on the listed price, entirely at our discretion, but the discount is not warranted to be offered again.
Current prices The price you will be charged is the price listed at the time you make your booking. If an appointment needs to be rescheduled, we will honour the price that was current at the time you made the original booking.
GST All prices advertised for services and goods are inclusive of GST.
Price changes We reserve the right to vary our prices from time to time to reflect the costs we incur in operating our business. Any changes to our prices apply prospectively, as mentioned above.
Price matching We do not price match - we believe our prices are very reasonable for the quality of service and individual attention we provide to our clients.
Quotes and Estimated prices If we agree to provide a bespoke service to you (that is not listed on our price list), we will provide you with a fixed-price quote for this service or an estimate based on our hourly rate. The price will depend on several factors, including your hair health, hair length and any other relevant individual factors. In this case you will need to agree to our quote or estimate before we can commence the service.
Liability for adverse events We are not liable for any claim for injury or loss arising from a physical reaction you experience that you attribute to any service we provide to you.
Children We are pleased to provide services to children aged under 18 years. However, children must be accompanied by an adult during their appointment.
III. Making a Booking
Booking required We require a booking for all services we provide. We do not accept walk-ins. However, we welcome you contacting us by phone on our business days (Wednesday to Saturday) if you require a last-minute booking; but we cannot guarantee that we will be able to accommodate you.
Cancelling and rescheduling We appreciate that your schedule can sometimes change unexpectedly. In which case we are happy to assist you in shifting your booking, postponing it, or cancelling it. We only ask that you contact us promptly when you find that you are unable to keep an appointment. You can always phone or text us. Telling us that you need to change things more than three (3) days before your appointment is much appreciated. It helps our business and allows us to accommodate other clients. Giving us less than 24 hours' notice is deemed to be a late cancellation (see following).
IIa. How to book Bookings can be made in several ways: by phone, text message, online our website, or in person at the Salon. Online booking is available through our website or on Instagram. Our T&C apply to bookings made using any of these methods.
IIb. Online booking provider Online bookings you make with us are handled by Square AU Pty Ltd using the Square Appointments System (https://squareup.com/au/en/appointments). This system is a product of Block Inc. We use Square because in our opinion their products are secure and reliable. By using our booking system, you are implicitly agreeing to the Terms of Service of Square. A copy of these terms can be found on Square's website. We are not liable for any damage or loss arising from your use of Square Appointments. If you have any concerns in using this system, we are pleased to process your booking by non-online means. In this case your personal information will not be processed or stored in Square (refer to our privacy policy).
Confirmation and reminder notices We send a confirmation notice (by text message or email or both) to you as soon as you make a booking online. We also send you a reminder notice two (2) days before the day of your appointment including instructions should you wish to change your booking. If we do not receive a reply from you to these notifications, we will assume that no change is required to your booking. We assume no responsibility for notices that you do not receive because of reasons in your receiving system, including emails that are removed by spam filters.
IV. Late Cancellations and No Shows
Late cancellations We define a 'late cancellation' to be a booking that you cancel less than 24 hours before the time of your appointment.
Cancellation fee If a cancellation fee has been applied it must be paid before booking another service from us.
No show A ‘no show’ is an appointment that you do not arrive for or arrive after the appointment finish time, and you have not contacted us to tell us you won't be coming. We appreciate that sometimes there are urgent events that may prevent you from keeping your appointment and notifying us. We will always be considerate in such situations but only if you explain to us the circumstances for the no show. However, if it simply a case that you forgot about the appointment or misremembered the date and time of it, we will not accept this as a valid reason for the no show. It is your responsibility to keep track of your appointments. A no show without a valid reason offered will result in ... ??? a forfeit of your deposit being forfeited. ??? or if you are using a Salon gift voucher, up to 25\% of the value of the voucher will be forfeited when the voucher is redeemed.
Late arrival If you are running late (more than 30 minutes) for your appointment it is important that you phone/text us and indicate when you estimate to arrive at the Salon. This is in the interests of our commitment to serve other clients. If you are more than 30 minutes late for your appointment, we may ask you to wait until we have finished serving other clients or to rebook at another time. We are not responsible for any loss you suffer from needing to rebook.
V. Outcomes
Results We take every care to provide a service that is professional and satisfies the requirements that you express to us before we start. However, the result of any service is never certain, even for the same client. We make no guarantee that the result is exactly what you anticipated. We are not responsible or liable if the result of a service is not as expected as it should be.
Recommended follow up We may recommend a regimen of treatment for you to follow after your hair service by us, to improve and maintain the beauty of your hair. We may also suggest a schedule of follow-up visits to reassess the effectiveness of the regimen and make any alterations. It is your choice whether to follow our recommendations. If you decide not to do this then we are not responsible if this compromises the result achieved.
VI. Privacy
Policy We are dedicated to our privacy of our clients and ensuring that their personal information is kept secure. How we do this is described in our Privacy Policy (PP). The PP is a separate document to these T&C. The current PP can be found on our website; and you can click on this button to read it now.
VII. Payment
Cash We accept cash. Our cash price is the same as the price for other payment methods.
When payment is due We prefer payment to be made at the point of sale (POS) in the Salon at the conclusion of the appointment. You must pay the balance due (less any deposit) in full, unless you have made a previous arrangement with us for payment. We require payment to be made on the day of the service, either at the POS or by electronic funds transfer (EFT).
Late payment Payments made more than seven (7) days after the service may incur a late payment fee.
Payment methods We accept most popular payment methods. These are listed on our website when you book. We accept cash payment. We do not accept personal cheques. We accept electronic funds transfer (EFT) but only if we have received the funds into our bank account. Please allow sufficient time for the funds to arrive in our account if paying by EFT.
Payment gateway Payments by tap at the POS are affected by Square. This is a secure system. But we are not liable for any loss incurred through using the Square payment gateway.
VIII. Photography/Videography
Request for recording We may ask you prior to your appointment whether you consent to us to make a visual recording of you, as a photographic image or a brief video. Participating in this exercise is entirely optional. The recordings may be made prior to, during, and/or following the service.
Purpose The purpose of making the recordings is to assemble and publicise a portfolio of our work. The recordings will be published permanently on our website and/or our social media feeds. They will not be distributed in any other way by us. We are not obliged to provide any remuneration to you (either as a fee or discount) if you agree to participate in the recording.
Release form. You must declare that you consent to the recordings by signing a Photo/Video Release/consent Form (The "release form").
Ownership. By signing the release form, you give the Salon ownership of the copyright. It becomes part of our intellectual property (see other section). The release grants us the right to use the recordings for our own purposes, but in accordance with the T&C (as described above).
Personal identification The published recordings are anonymous - your name will not be attached to them. We will remove any meta-data of time and place of the recordings. Our aim is to document the results of our service on your hair. However, this may incidentally or deliberately lead to your face or part (profile) thereof appearing in the recording. You should consider whether you want to have this published. You must indicate on the release form any instructions you have concerning what should/should not be included in the recording.
Post-processing The recordings taken of you may be post-processed in order to crop them to a useful size, remove background, improve exposure and contrast, and effect minor enhancements to features of the face and hair. These edits are at the sole discretion of the Salon.
Selection of recordings The selection of recordings that we will publish or whether we publish none of them is at the sole discretion of the Salon. We will advise you of the final versions of the recordings we have selected prior to publishing them.
Withdrawal of consent. You may at any time withdraw your consent for your image to be published. We will remove any recordings of you from our online sites in a reasonable amount of time. Please note that if copies of these recordings have already been made by others and appear elsewhere on the web, then this is infeasible for us to take down. We will not be responsible for taking down these third-party copies.
IX. Intellectual property
Content The content of our website represents the intellectual property (IP) of the Salon. The content includes text, images, video media, program code, data, and other graphical and design elements.
Ownership The content posted on our website is owned by the Salon. We retain the right to reproduce or share this content.
Copyright The IP components of the Website are protected by copyright, as noted at the foot of each web page (C) Stil Salon. Except as permitted by the Copyright Act 1968 (Cth.), you may not reproduce or communicate any of the content on the website, including files downloadable from the Website, without the permission of the copyright owner.
X. Website
Third-party relationships Our website is hosted by Perth Web Hosting. By using the website, you are agreeing to their T&C.
XI. Goods
Not separately sold We provide hair products (goods) for sale as a convenience for our clients. The goods can only be purchased in person by you on the day of an appointment. We cannot otherwise sell goods without an appointment - this is a requirement of our home business planning permission.
Product warranty All products that we sell are salon-quality and carefully selected by us to provide your hair with a nourishing and healthy treatment. We use products that are sustainably sourced, contain natural ingredients, and tested in an animal-cruelty-free way. We rely for this on the information provided by the product manufacturer. When using these products, you should always observe the safety instructions accompanying the products. We are not responsible for any adverse effects that may occur when using the products.
XII. Refunds
Refund Policy We will accept goods purchased by you from us for a full refund only if the goods are unused, unopened, and within their expiry date. We regret that we are unable, for health and safety reasons, to refund any goods that have been opened. Returns without a receipt are permitted only if we can identify your purchase in our records.
XIII. Unacceptable behaviour
Refuse or terminate service We do not tolerate behaviour that is threatening, disorderly, discriminatory, or disruptive towards our staff. We will terminate or refuse service to anyone who acts in this manner and if necessary, request them to leave the Salon. We will not provide a refund in this case.
XIV. Agreement to T&C
Acknowledgement When you make a booking you will be asked to acknowledge that you have read our T&C and you accept and agree to them. You must indicate your acceptance of the T&C before we can provide any service.
Explanation If there is anything in the T&C that you require clarification on, please contact us before you make a booking. If you do not ask us, we will assume that the T&C are unambiguous and clear to you.
Revisions From time to time we may update our T&C. Our agreement with you is based on the version of the T&C current at the time you made your booking with us.
Third parties In order to provide a service to you we rely on services provided to us by third parties. These are noted elsewhere in this document. When you agree to our T&C you are in turn agreeing to the T&C of these third parties.
XV. Resolving disputes
We hope that everyone is delighted with their experience as clients of the Salon. However, in the case that you are dissatisfied, we certainly want to hear why you feel that you have not received 5/5 service. At Stil Salon we are committed to solving any problems fairly and promptly. We value our customers and want to retain your goodwill and patronage. To facilitate this, we have a dispute resolution process in place (see following).
Step One - Let's talk If you have an issue arising from our service to you, please contact us so that we can work something out that resolves the problem equitably and promptly.
Step Two - Formal notice. If you are not satisfied with the solution we offered in step one, please send us a written notice detailing the problem and what solution you are seeking. On receipt of your notice, we will review the issue and reply to you within three (3) business days. We may offer to meet with you to negotiate a solution.
Step Three - Conciliation and mediation. If you are not satisfied with our response in step two, then we will offer to enter conciliation or mediation with a third-party. With our hope that this will bring us to a settlement that is fair to all.
XVI. Governing Law and Jurisdiction
Which laws This agreement shall be governed by and construed in accordance with the laws of Western Australia, and any disputes arising out of or in connection with this agreement shall be subject to the exclusive jurisdiction of the courts in Western Australia.
XVII. Consumer Law
Compliance
The T&C comply with Australian Consumer Law (ACL) as set out in the
End of Terms & Conditions